Lister Clinic / Dr. Maphisa & Partners Inc. / Terms and Conditions of Use

Last updated: 5 November 2024

                1.  Introduction and Legal Terms

By accessing or using our website, https://www.listerclinic.com/ or any related platform or application (collectively, “the Platform”), or any of our services, you agree that you have read, understood, and agree to be bound to the terms and conditions contained herein (“Terms”). All rights in and to the content of the Platform always remain expressly reserved by Lister Clinic (Pty) Ltd (“Lister Clinic”).

These Terms explain the conditions applicable to how you will use the Platform. Please read these Terms carefully before using the Platform. We will assume you have read and understood these Terms if you continue to access or make use of our Platform.

Lister Clinic is operated by Dr. Maphisa & Partners Inc. a registered practice with the Health Professions Council of South Africa (“HPCSA”) practicing within Gauteng.

Please pay specific attention to the BOLD paragraphs of these Terms. These paragraphs limit our risk or liability, constitute an assumption of risk or liability by you, impose an obligation on you to indemnify us or is an acknowledgement of any fact by you.

The terms "user", “you" and “your” are used interchangeably in these Terms and accordingly refer to anyone using the Platform for any reason whatsoever. Accordingly, the terms “us”, “our” or “we” refers to Lister Clinic or our possession.

 2.  Our Services

What Our Platform Offers

Lister Clinic is a collection of affordable medical and dental practices operated by Dr. Maphisa & Partners Inc.

Our Platform offers patients direct access to a variety of medical services including general practice, dental, radiology, family planning care and more. You may choose to book an in-person service or utilise our telehealth services to receive the medical care and advice you need without having to leave your home.

Through our e-commerce store you can purchase medical services and pharmaceutical products directly to your home with ease and comfort.

(collectively, “the Services”)

                3.  Service Disclaimer

All Lister Clinic practitioners are licensed practitioners within their respective fields and licensed as such with the HPCSA.

The Platform features content related to medicine and medical developments, practices or medical procedures. This content is intended to provide general information and guidance only and should not be regarded as a substitute for taking medical advice in relation to particular circumstances directly from a medical practitioner.

Telehealth services include the provision of medical consultations and advice by means of videoconferencing or other electronic means on a platform most convenient for the practitioner and the patient. Certain medical services may be provided seamlessly through a virtual consultation, however, many diagnosis will require a patient to attend the practice in person following, or instead of, a virtual consultation to ensure the practitioner can confirm the patients diagnosis through a physical examination.

                4.  Registering a Profile with the Platform

Creating an Account: To use any one or more of the Services, we require you, to create an account with us. We ask you to provide us with all the requested information in the on-boarding process.

Accurate Information: When signing up you agree to provide true, accurate, current, and complete information and to update this information as and when it changes. To protect your privacy and security, we take reasonable steps to verify your identity by requiring your password together with your email address to grant you access to your profile and information. Please update your information yourself through your account or contact us to view or change your personal information provided.

One Account: You may use only your registered account to participate in our Services. Under no circumstances may you attempt to establish multiple accounts using multiple computers, names and identity information, or any program that masks your identity or generates a fake identity. We reserve the right to withhold, deny or cancel any Services and/or terminate your account if we, in our sole discretion, deem your account as fraudulent, abusive, unethical, suspicious, or otherwise inconsistent with our Terms or any other applicable law or regulation.

Warranty: By sharing your personal information with us, you warrant that the person using the Platform is you. You are responsible for the information you provide, and all the actions taken on the Platform. Please see our Privacy Policy for more details on how we use and processes personal information.

Unlawful Access: Please let us know if you have reason to believe that your account is no longer secure (for example, in the event of a loss, theft or unauthorised disclosure or use of your username, password, or any payment card information) to avoid possible liability for any unauthorised charges to your account.

                5.  Payment Terms

Booking and Purchasing Services: To purchase any Services from the Platform, you must use the relevant links and prompts on the Website. When purchasing a product or service from the Platform you must proceed to pay the total purchase price listed when you checkout. This will initiate a contract of sale between you and Lister Clinic.

Invoices: We will email you a tax invoice for your transaction once an order is fulfilled.

VAT: All advertised prices are inclusive of Value Added Tax (“VAT”), delivery charges and any other applicable taxes/fees, unless otherwise stated and required by law. Any such additional charges and VAT which will apply to a transaction, will be clearly indicated to you upon check-out.

Secure Payments: We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology as operated by our authenticated payment service provider. In this regard, the terms and policies of the payment service provider will apply to you when you use their services.

Limitation: Your right to use our Platform is subject to any limits we or your credit card issuer may establish. If payment cannot be charged to your payment card or a charge is returned for any reason, including chargeback, we reserve the right to either suspend or terminate your account and access to the Platform.

Promotional Offers: We may, from time to time, provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar Services. You agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of our Services or the fee/s applicable to you.

Refunds: Should you be unable to attend a medical consultation, we will provide you with a full refund of the consultation fee subject to cancellation no less than 24 hours before the scheduled date. This also means that we may not refund any fee already paid where you have provided less than 24 (twenty-four) hours’ notice of your inability to attend a consultation.

Where there are exceptional circumstances as to your cancellation outside of the cancellation period you are welcome to contact us directly and we will review your circumstances and make an assessment. We will also not refund any fees where your account has been suspended or terminated for violating these Terms.

                6.  E-Commerce Conditions of Sale

Ordering and Acceptance: You may place an order for any product on the Platform, which we may accept or reject. Acceptance of an order depends on availability; the correct information being displayed about the product and its uses and receipt of payment or payment authorisation by us. We will indicate acceptance of your order, once payment has been received, only at that point will an agreement of sale between us come into effect (the “sale”).

Errors: We take all reasonable efforts to accurately reflect the description, product uses, components, and price on the Platform. You are encouraged to verify these details before placing an order. However, should there be any errors of whatever nature on the Platform, we reserve the right to correct such errors or inaccuracies and to update information as necessary without prior notice. We will not be liable for any loss, claim or expense relating to a transaction based on any error.

Sales are Final: You must pay the full price to reserve and purchase any product or Services. All purchases are final, subject to our refund policy above.

Confirmation: After placing an order, you will receive an automated response confirming your order, as well as an invoice for the transaction. You may contact us via email to obtain a full record of your transactions. We may also send you additional email, WhatsApp, or SMS communications about your order and payment where required.

                7.  Responsibilities and Warranties

Platform Warranties: by using the Platform and/or the Services, you warrant that -

• you understand and agree that all health professionals offering their services on the Platform are registered as such with the HPCSA and you may request their practitioner number at any time to confirm their registration;

•  you understand and agree that you are free to lay a complaint with the HPCSA at any time if you are dissatisfied with the service you have received from any health practitioner on the Platform;
• you have read and agreed to these Terms and will use the Platform and Services in accordance with them;
• you have not made any misrepresentations and the information provided in the registration process about you, is true, accurate and complete in every aspect;
• you are above the age of 18 (eighteen) years old and have the legal capacity to understand, agree with and be bound with these Terms. Children/Minors may only use the Services with the express consent and supervision of their parents or legal guardians who agree to be bound to these Terms and to be liable and responsible for their children/minor and all the associated obligations under these Terms;
• you understand and agree that you have requested the Services from Lister Clinic of your own volition and are welcome to obtain a second opinion following your consultation with any alternative health professional;
• you lawfully possess and submit all information to Lister Clinic for the use of the Platform and the Services and hereby indemnify Lister Clinic against any third-party claims that may arise due to the processing of the information shared by you with Lister Clinic;
• you will interact professionally with and treat all parties and the practitioner fairly and with respect;
•  you will not post, upload, replicate or transmit any abusive content on the Platform or communicate with a practitioner or Lister Clinic employee in a manner, that is or could reasonably be considered to be threatening, harassing, defamatory, abusive, racist, sexist, discriminatory, in breach of confidence, in breach of privacy or restrict any other user in any way from properly using the Platform or Services;
• you will not send any unsolicited electronic messages or use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Platform including but not limited to uploading or making available files containing corrupt data or viruses via whatever means or deface, alter or interfere with the front end ‘look and feel’ of the Platform or the underlying software code;
• you will not infringe the intellectual property or other rights of any third party or the Platform or transmit information that you do not own or do not have the right to publish or distribute;
• you will not use the Platform for any commercial purpose other than as expressly provided for by Lister Clinic herein;
• you will not use the Platform to breach any applicable law or regulation or perform or encourage any illegal activity including (without limitation) promoting or facilitating money laundering or financial crimes; and/or
• you will not facilitate or assist any third party to do any of the above, failing which, such action will automatically and immediately be deemed to be a material breach of these Terms, allowing Lister Clinic to manifest all of our rights in the case of breach, including but not limited to denying you access to the Platform/Services, reporting your actions to an applicable authority or instituting legal proceedings against you.

Connected Devices: The Platform is only available on compatible devices connected to the internet. It is your responsibility to obtain these devices and any connectivity necessary to use the Platform. We do not guarantee that the Platform, or any portion thereof, will function on any particular hardware or device.

Access to Platform in Breach: Without prejudice to any of our other rights (whether at law or otherwise), we reserve the right to deny you access to the Platform/Services where we believe (in our reasonable discretion) that you are in breach of any of these Terms.

           8.  Messages and Advertising 

Data Messages between You and Lister Clinic

Data messages, including email messages, you send to us will be considered as received only when we acknowledge or respond to these messages.

Data messages we send to you will be regarded as received when the data message enters your email sever inbox and is capable of being retrieved and processed by you.

We reserve the right not to respond to any email or other data message that contains obscene, threatening, defamatory or otherwise illegal, unlawful, or inappropriate content, and to take appropriate action against the sender of such email or data message if necessary.

Messages sent over the internet cannot be guaranteed to be completely secure as they can be intercepted, lost, or corrupted. We are therefore not responsible for the accuracy or safety of any message sent by email or over the internet.

Hyperlinks, Deep Links, Framing

The Platform may include links to other websites ("other sites"). We do not own or endorse these other sites and are not responsible for the information, material, products, or services contained on or accessible through these other sites. Any hyperlinks do not imply any endorsement, agreement on or support of the content or products of these other sites.

We do not own the content on any other site which may be shown on the Platform. Should the owner of any content showcased on the Platform want the content to be removed, please contact us to request the removal of such content. Your access and use of the other sites remain solely at your own risk and on the terms set by the operator of any other site.

            9.  Intellectual Property

Platform IP: All website layout, website content, material, information, data, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, user interface design and layout, trade names, logos, trademarks, designs, copyright and/or service marks, together with the underlying software code, (“the intellectual property”) are owned (or co-owned or licenced, as the case may be) by Lister Clinic, our partners, directors, associates and/or partners, whether directly or indirectly, and as such, are protected from infringement by domestic and international legislation and treaties.

User submitted IP: All rights to any intellectual property you provide to us will remain with you, but for which you have provided us with a royalty-free, non-exclusive, non-transferable, perpetual licence to use such intellectual property to provide you with our Services including the use of our Platform.

No Modification of IP: Subject to the rights afforded to you in these Terms, all other rights to all intellectual property on the Platform are expressly reserved. You may not copy, download, print, modify, alter, publish, broadcast, distribute, sell, or transfer any intellectual property, course material, editorial content, graphics or other material or the underlying software code whether in whole or in part, without our written consent first being granted, which consent may be refused at our discretion. No modification of any intellectual property or graphics is permitted. Should you breach these provisions, we and/or the rightful intellectual property rights owner may launch legal proceedings against you for a breach of contract, resulting in a claim of damages against you.

Updates: We reserve the right to make improvements or changes to the intellectual property, information, videos, graphics, and other materials on the Platform/Services, or to suspend or terminate the Platform, at any time without notice; provided that any transactions or functions already concluded, will not be affected by such suspension or termination (as the case may be).

Third Party IP: Where any intellectual property has been licensed to us or belongs to any third party all rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time, and you agree to comply with such third-party terms and conditions.

User License: Subject to adherence to the Terms, Lister Clinic grants to you a personal, royalty- free, non-exclusive, non-assignable, non-sublicensable, and non-transferable license to use and display all content and information of the Platform. However, nothing contained on the Platform or in these Terms should be construed as granting any licence or right to use any intellectual property without our prior written permission.

            10.Indemnities and Disclaimers

Disclaimers

The Platform and Services, including intellectual property appearing therein, are provided "as is" and "as available". We make no representations or warranties, express or implied, including but not limited to warranties as to the accuracy, correctness, or suitability of either the Platform or the Services or advice provided by any health practitioner. Accordingly, Lister Clinic shall not be bound in any manner by any information contained on the Platform or other associated platform. Any reliance on any information shall be at your own risk.

All content, information, and/or opinions made available on the Platform in relation to any of the Services are those of the authors and not Lister Clinic. While we make every reasonable effort to present such information accurately and reliably on the Platform we do not endorse, approve, or certify such information, nor guarantee the accuracy or completeness of such information on the Platform.

Lister Clinic, its partners, directors, employees, and contractors, accept no liability whatsoever for any loss, whether direct or indirect, consequential, or arising from information made available on (or by means of) the Platform and/or transactions or actions resulting therefrom or from the Services offered.

Lister Clinic, its partners, directors, employees, and contractors accept no liability whatsoever for any costs, expenses, fines, or damages, including but not limited to direct or indirect loss or damages, including any economic loss, consequential loss, loss of profits or any form of punitive damages, resulting from the facilitation and offering of the Services, and access to, or use of, the Platform in any manner.

We take reasonable security measures to ensure the safety and integrity of the Platform and to exclude viruses, unlawful monitoring and/or access from the Platform offline. However, we do not warrant or represent that your access to the Platform will be uninterrupted or error-free or that any information, data, content, software, or other material accessible through the Platform will be free of bugs, viruses, worms, trojan horses or other harmful components. Your access to and use of the Platform remains solely at your own risk, and you should take your own precautions accordingly.

Indemnities

You indemnify and hold harmless Lister Clinic, its partners, directors, employees, and contractors from any demand, action or application or other proceedings, including for attorneys’ fees and related costs such as tracing fees, made by any third party, and arising out of or in connection with your use of the Platform and/or Services offered or transactions concluded through the Platform in any way.

You agree to indemnify, defend, and hold Lister Clinic, its partners, directors, employees, and contractors harmless from any direct or indirect liability, loss, claim and expense (including reasonable legal fees) related to your use of the Platform/Services or the breach of these Terms. This clause will survive termination of these Terms.

            11.Dispute Resolution

Negotiation: Should any dispute, disagreement or claim arise between you and Lister Clinic concerning the use of the Platform or the Services, the parties shall endeavour to resolve the dispute amicably, by negotiation, and with the best interests of both parties in mind.

Mediation: Should these parties fail to resolve such dispute in the aforesaid manner or within such further period as the parties may agree to in their negotiation, the parties will approach an independent third party who shall mediate the discussions between them to find a mutually beneficial solution.

Arbitration: If the dispute is still not resolved after such mediation, the parties will commence and be party to binding and confidential arbitration in accordance with the rules of the Arbitration

Foundation of Southern Africa, with an arbitrator selected by Lister Clinic.

Jurisdiction: Notwithstanding the above, the parties' consent to refer the dispute to an appropriate court having jurisdiction over the cause of action founding the dispute. Either party may also always use the dispute resolution services of any applicable legislative tribunal or ombud, as provided for in applicable legislation.

No publication: The parties both agree that in no circumstance will either party publicise the dispute on any social media or other public platforms. The parties understand that any publicity of this nature can cause serious damage to the other party, which damage may result in a financial claim against the infringing party.

12.Termination of Use

IN ADDITION TO OUR OTHER RIGHTS HEREIN, WE RESERVE THE RIGHT TO RESTRICT AND/OR TERMINATE YOUR USE OF OUR PLATFORM/SERVICES IF YOU BREACH ANY OF THESE TERMS, OR FOR ANY OTHER REASON IN OUR SOLE DISCRETION PROVIDED THAT WE GIVE REASONABLE NOTICE TO YOU.

If you wish to terminate your agreement with us and these Terms, you may do so by ending your use of our Platform and Services. Such termination will however not have any effect on the continued and comprehensive functioning or legitimacy of any lawful rights which we may have at the time of said termination.

In the event of termination of your agreement with these Terms we will remove you from the Platform and delete your account in line with our data retention periods.

13.Notices and Service Address

Each of the parties chooses their service address for the purposes of the giving of any notice, the serving of any process and for any other purposes arising from these Terms as being: 

•  in the case of Lister Clinic, at info@listerclinic.com; or
• in the case of the patient, at the e-mail, cellphone number, and/or address provided when registering with us.

Each of the parties will be entitled from time to time, by written notice to the other to vary its service address to any other address which is not a post office box or poste restante, provided that the change will become effective only 14 (fourteen) days after service of the notice in question.

Notwithstanding the above, any notice given in writing in English, and actually received by the party to whom the notice is addressed, will be deemed to have been properly given and received, notwithstanding that such notice has not been given in accordance with this clause.

14. Company Information

• Site owner:  Lister Clinic (Pty) Ltd
• Legal status:  Private Company
• Registration number:  2012/051966/07
• Platform address:  https://www.listerclinic.com/
• Email address:  info@listerclinic.com
• Telephone number:  011-333-9396
• Registered address:  4th Floor, Lister Building, 195 Jeppe Street
• Johannesburg, 2000
•  Postal address:  PO Box 4051 Rivonia 2128

 

15.General

Relationship Between the Parties: The relationship of the parties, inter se, shall be governed by these Terms and nothing contained herein shall be deemed to constitute a partnership, joint venture, employer/employee agreement, agency agreement, or the like between them. No party shall by the reasons of the actions of the other party incur any personal liability as co-partner to any third party.

Force Majeure: If either party is prevented, whether in whole or in part, or delayed from performing any of its duties, functions or obligations under these Terms, whether timeously or at all, due to an event out of their control (which for the purposes hereof shall mean war, political riots, civil commotions, electrical load-shedding or surges, legal prohibitions or restrictions, epidemics, pandemics, governmental lockdowns, fire, floods or other similar natural disasters), then such failure shall not constitute a breach under these Terms, and the obligation to perform shall be suspended to the extent and during the continuance of such prevention provided that the parties shall use their reasonable commercial endeavours to minimise any delay occasioned Change Without Notice: The Platform and these Terms are subject to change without notice.

These Terms are updated or amended from time to time and will be effective once we upload the amended Terms to the Platform. Your continued access or use of the Platform constitutes your acceptance to be bound by these Terms, as amended. It is your responsibility to read these Terms periodically to ensure you are aware of any changes.

Entire Agreement: This document contains the entire agreement between the parties in relation to the subject matter hereof. Save as contemplated above, no alteration, cancellation, variation of, or addition hereto will be of any force or effect unless published on the Platform.

No Indulgence: No indulgence, leniency or extension of time granted by Lister Clinic shall constitute a waiver of any of Lister Clinic’ rights under these Terms and, accordingly, Lister Clinic shall not be precluded as a consequence of having granted such indulgence, from exercising any rights against the client which may have arisen in the past or which might arise in the future.

Importation of Words: Words importing the singular will include the plural and vice versa. Words importing one gender will include the other genders, and words importing persons will include partnerships, trusts, and bodies corporate, and vice versa.

Headings as Reference: The headings to the paragraphs in these Terms are inserted for reference purposes only and will not affect the interpretation of any of the provisions to which they relate.

Governing Law: Your access and/or use of the Platform and/or the Services, any downloaded material from it and the operation of these Terms (including any transaction concluded pursuant thereto) shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Failure to Pay: In the event of a client failing to pay any amount timeously or breaching these Terms, the client shall be liable for all legal costs (on the scale as between attorney and client) (including collection commission) which may be incurred by Lister Clinic in relation to the payment failure or breach.

Severability: Each sentence, paragraph, term, clause and provision of these Terms and any portion thereof shall be considered severable and if for any reason, any such sentence, paragraph, term, clause or provision is held to be invalid, contrary to, or in conflict with any applicable present or future law or regulation or in terms of a final, binding judgment issued by any court, it shall to that extent be deemed not to form part hereof and shall not impair the operation of, or have any effect upon such other sentence, paragraph, term, clause or provision hereof as may otherwise remain valid or intelligible, which shall continue to be given full force and effect and bind the parties hereto.

Prohibited Provision: No term or condition of these Terms is intended to breach any peremptory provisions of any consumer protection legislation and any regulations thereto ("Prohibited Provision"). Any breach of any such Prohibited Provision shall be governed by the provisions above.